Patient Concerns
Patient Representative
You are an important part of the healthcare team. If you or your family feel you have experienced a sudden change or worsening in your condition, notify your nurse immediately for a rapid assessment. Please help us by bringing to our attention any safety concerns you observe.
If you have a concern about the quality or safety of the care you receive or the safety of the environment, please notify our Patient Representative at 742-5676 or any member of our staff.
Your call will be treated with respect and consideration. No adverse action will be taken against any patient, employee, or staff member reporting safety or quality of care concerns.
DNV (Hospital Accreditation Body) Patient Grievance Options
If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their "patient advocate." It is the responsibility of a “patient advocate” to address grievances against their organizations.
If you are not able to resolve or diffuse the issue with the organization’s patient advocate and want to take further action, .DNV provides five channels for submitting a hospital complaint:
Website: https://www.dnvhealthcareportal.com/patient-complaint-report
Email: hospitalcomplaint@dnv.com
Phone: 866-496-9647
Fax: 281-870-4818
Mail: DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245
