They were compassionate and concerned about my comfort and kept my family informed about my progress.
I was recently a surgical patient at Stillwater Medical Center and am completing my rehab at OrthoOklahoma. I want to express my appreciation for the respectful manner in which I have been treated, and applaud the team of professionals that has tended to me. As a veteran of surgeries at various facilities in the state, this experience has been outstanding! I had a total knee replacement, so I dealt with several departments at SMC. Although I don’t recall the names of all who cared for me, I want to mention a few specifically because of their exemplary service.
Thanks to the Joint Replacement Center team I was well prepared for this process. The JRC class and the manual provided answered many of the questions that my family and I had. The pre-surgery exercises helped me get ready for the rehabilitation necessary to take full advantage of my new knee. The JRC team made the initial rehab fun! Thanks to Erin Wilfong, Julie, Amy, and Jerod.
Valerie was helpful in pre-registration and in pre-surgery. The nurse who prepped me for surgery put me at ease. Dr. Stubbs and his surgical team obviously did great work as evidenced by my return to work only five weeks after surgery. Additionally, those on Dr. Stubbs’ office team have provided wonderful support. Kayla and Melista have answered many questions!
The nursing team on the fifth floor provided great care. They were compassionate and concerned about my comfort and kept my family informed about my progress. David, Terry, Christian, Amelia, Becky, and others whose names I’m sorry to say I can’t recall, all alleviated any stress I felt about the procedure.
The hospital – waiting rooms, surgical area, patient rooms, halls, and physical therapy area – were spotless! Although I didn’t meet anyone from housekeeping, it is obvious the members of that team take pride in their work. As unsung heroes in many cases, they are a very important part of the patient experience.
Brittany Pratt, my physical therapist, with help from Tim and Meagan, has guided me on a smooth path to recovery at Ortho Oklahoma.
I want to commend the SMC Board for assembling a wonderful team of professionals whose concern for patient care is remarkable and medical facilities of which this community and region can be proud.